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Nomalizo K

1 reviews | Active since Jun 2021

04 Apr 2026, 16:28

Bad network can’t work 3 hours no network

Urgent: Unresolved Router 101 Connectivity Issue - Ticket ***8

Dear Rain South Africa

I'm writing to express my extreme dissatisfaction with the service Rain has provided regarding my router 101 connectivity issue. Despite spending over 3 hours on the phone with different agents, I'm still without a resolution.

My situation is critical as I'm working from home and had a deadline 2 hours ago. I've been told to simply reboot, which I've done, but the issue persists. No technician has been assigned or contacted me, and I'm losing valuable time and money.

As a paying customer, I expect a more efficient and effective service. I'm concerned that if this issue isn't resolved promptly, my job may be at risk.

My details: - Ticket number: ***8 - Service: Router 101 - Issue: Connectivity not working

I request an urgent escalation of this issue and a technician visit today.

Nomalizo khoza ***

0
Replies (4)
Rain
Rain's reply04 Apr 2026, 16:55
Official
Hi Nomalizo,

Thank you for bringing your query to our attention,

We will be in touch to further assist.

Regards,
rain.
NK
Nomalizo K's update04 Apr 2026, 18:12
Reviewer Update
When is the ETA cause I had been offline it’s been over 5 hours now, I was supposed to submit my report at 2 already.
NK
Nomalizo K's update04 Apr 2026, 22:57
Reviewer Update
Still no coverage why are you doing this to your clients it’s over 12 hours now the whole of Boksburg we affected. You can’t tell me your technician are failing? I paid a lot to buy mobile data to communicate with you
NK
Nomalizo K's update04 Apr 2026, 23:12
Reviewer Update
All the tickets I have opened last one is ***8, ***8 your AI bot Arin keeps saying the same thing over and over again . I doubt the is a techinician on site. It’s to prolong us. I need abswers! No call but you said you will call!