WK
Wesley K
1 reviews | Active since Sept 2012
03 Jul 2025, 10:06
Bad network
My network has been bad since weekend NQF rain have removed the tab to contact them on their website
And I can’t log a call for it
Helpful (0)
Replies (6)0
Replies (6)WK
Wesley K's updateReviewer Update
04 Jul 2025, 10:26i have been waiting and no one has contacted me to resolve my problem
WK
Wesley K's update04 Jul 2025, 10:26
Reviewer Update
i have been waiting and no one has contacted me to resolve my problem
WK
Wesley K's updateReviewer Update
04 Jul 2025, 10:50you guys think we dont know these things 1st you send me an email saying
Please note the tower which you are connected to, is experiencing technical difficulties, our technicians are working on restoring this tower as soon as possible. Our teams are working as fast as they can to resolve the issue. We do apologize for any inconvenience caused. Your patience is highly appreciated.Kind regards,Rain
Reference Number: ***9
Please note the tower which you are connected to, is experiencing technical difficulties, our technicians are working on restoring this tower as soon as possible. Our teams are working as fast as they can to resolve the issue. We do apologize for any inconvenience caused. Your patience is highly appreciated.Kind regards,Rain
Reference Number: ***9
WK
Wesley K's update04 Jul 2025, 10:50
Reviewer Update
you guys think we dont know these things 1st you send me an email saying
Please note the tower which you are connected to, is experiencing technical difficulties, our technicians are working on restoring this tower as soon as possible. Our teams are working as fast as they can to resolve the issue. We do apologize for any inconvenience caused. Your patience is highly appreciated.Kind regards,Rain
Reference Number: ***9
Please note the tower which you are connected to, is experiencing technical difficulties, our technicians are working on restoring this tower as soon as possible. Our teams are working as fast as they can to resolve the issue. We do apologize for any inconvenience caused. Your patience is highly appreciated.Kind regards,Rain
Reference Number: ***9
WK
Wesley K's updateReviewer Update
04 Jul 2025, 11:01then you tell me to move position of router, which you guys mounted on the roof and when i tell you its on the roof you change story and say the tower is faulty.
we used to be able to check and see which tower we are connected to then you guys changed the system so that you can hide information and lie to us
Put that option back so that we can see for ourselves and verify the information you are saying
we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem
I have been using Rain for many years now and its always the same story about tower faults or router is connected to a far tower.
Reference Number: ***9
we used to be able to check and see which tower we are connected to then you guys changed the system so that you can hide information and lie to us
Put that option back so that we can see for ourselves and verify the information you are saying
we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem
I have been using Rain for many years now and its always the same story about tower faults or router is connected to a far tower.
Reference Number: ***9
WK
Wesley K's update04 Jul 2025, 11:01
Reviewer Update
then you tell me to move position of router, which you guys mounted on the roof and when i tell you its on the roof you change story and say the tower is faulty.
we used to be able to check and see which tower we are connected to then you guys changed the system so that you can hide information and lie to us
Put that option back so that we can see for ourselves and verify the information you are saying
we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem
I have been using Rain for many years now and its always the same story about tower faults or router is connected to a far tower.
Reference Number: ***9
we used to be able to check and see which tower we are connected to then you guys changed the system so that you can hide information and lie to us
Put that option back so that we can see for ourselves and verify the information you are saying
we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem
I have been using Rain for many years now and its always the same story about tower faults or router is connected to a far tower.
Reference Number: ***9
WK
Wesley K's updateReviewer Update
04 Jul 2025, 12:36i have done that and
as i mentioned we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem then you increase the speed
No you have increased the speed i will monitor this the whole weekend and will notify on Monday
as i mentioned we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem then you increase the speed
No you have increased the speed i will monitor this the whole weekend and will notify on Monday
WK
Wesley K's update04 Jul 2025, 12:36
Reviewer Update
i have done that and
as i mentioned we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem then you increase the speed
No you have increased the speed i will monitor this the whole weekend and will notify on Monday
as i mentioned we know that you guys charge us for higher network speeds then you drop the network speed without notifying us and when we complain its always a tower problem then you increase the speed
No you have increased the speed i will monitor this the whole weekend and will notify on Monday
WK
Wesley K's updateReviewer Update
04 Jul 2025, 12:37WhatsApp Image 2025-07-04 at 11.21.23_f9a1d1f7.jpg 60.37 KB
WK
Wesley K's update04 Jul 2025, 12:37
Reviewer Update
WhatsApp Image 2025-07-04 at 11.21.23_f9a1d1f7.jpg 60.37 KB
WK
Wesley K's updateReviewer Update
16 Aug 2025, 18:52I have been monitoring the network and I have noticed that you guys have dropped the speed again
WK
Wesley K's update16 Aug 2025, 18:52
Reviewer Update
I have been monitoring the network and I have noticed that you guys have dropped the speed again