Bad ISP service provider

In the past 14 days, one of the towers in my area has been down. Every time I call the service provider, they claim that the issue has been reported, but they never follow up with me as promised. I find it frustrating that I have to keep calling them for updates.

Before the tower went down, I was promised that someone would come to my place to check if I needed an outside router because the signal was very bad. However, no one ever showed up, and now the situation has worsened.

It would be helpful if the service provider could assign one person to deal with my open ticket instead of different people responding each time. I have already paid my bill for this month, but I'm not sure what I am paying for.

If I find a different service provider, I will not continue to use RAIN's services. I was convinced to switch to the current R550 plan because it was supposed to be better, but it has been worse than the previous R500 plan, which was just a plain SIM card that worked with any phone. I ended up paying R1000 for two months.

The old plan ensured that I had data all the time, but the current plan is a big rip-off.

Tickets never responded to ***/ some of them claim I don't exist on the system, very weird.