Bad Internet Service for pass 3 month.

"Hi Julian, thanks for getting in touch. A rain agent will respond to your query within 24-48 hours. Your reference number is ***.Thanks for your patience," I do understand that this is prepaid service and we can cancel anytime but is still a service that I paying. I do also understand due to COVID19 'Corona pandemic" everybody is working from home but since we moved to level 3 the RAIN service is still pathetic U can't even use the internet when everybody is sleeping. Then you get a call to advise you to move your router in line with the tower so that U can have a better connection really. I come to a Telecommunication background and working in the IT industry for more than 15 years. No matter how your device or were its stand it will still get a connection is the same as your cellphone. So RAIn wants to tell you that they only use one tower in the area or the closed tower but the don't have load balancing. I truly don't understand customer service I have tried my best by promoting rain to all residents at our complex in Lentegeur, Mitchell's plain but the very poor connections then you guys blame it on the current pandemic. No, that everybody is back at work please explain why all still experiencing the same problem downloading. Live Streaming my download speed to be 4kbps and when u do speed test less than 1 Meg. I have reset my device and all other devices connect to my Huawei b525s router to factory default. I need to explain why is that because I explained that we connect to joe Garbi tower. Then the consultant tells me if I want to cancel I can but no solution to the problem but instead of getting rid of the problem. I need to know what happening because what is the use you are paying for service but u are unable to use this service can even browse the internet net my phone interconnection is more reliable the RAIN. Yes it prepaid but I am paying for the service come to the end of this month then your debit order goes off but no service for the half of the month really I need to know what is happening unable to work as I use this internet connectivity to work from home. I really don't know why I am paying for a service that I am not getting. This is totally unacceptable every month u debit my account with no problem and no answer on the calls that u log just show you no customer service or feedback. Please this becoming really out of hand because I can't even download a simple 16meg files and tells me 3 days. So I am paying for services that I can't use for the past 3weeks. This is supposed to 4G but I think it is a 2G connection or less. I need feedback on this or I will go to the newspaper and on social media. I send so many emails and chats still nobody is coming back with is happening.

Address: 29 Mockingbird road, Lenteguer, Mitchell's Plain, Cape Town Huawei B525s