BAD INTERNET SERVICE

We activated a Rain uncapped internet packaged and was paid for on 2nd June 2020. After 5 days, it arrived, and when we eventfully got activated, the internet only buffered. we have used some data, however, you cannot even stream a movie online, without it having to buff. I contacted Rain several times, and the last time we did was on 7th June 2020, and given reference number ***, saying that someone will contact me...to date, we have paid for internet we cannot use, and i need a refund as a matter of urgency, a full refund. you cannot even call them, can only talk via support tickets!!!!