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nicolene engelbrecht-amraoui

1 reviews | Active since Oct 2011

16 Jun 2023, 13:37

Bad internet service

I phoned the rain Customercare numerous times, spoke to my different ladies, no one can solve my internet problem, since yesterday morning my 5g internet off and hardly have 4g, going on and off and when its on… so slow, ive been told my dispute was moved to advance technicians… the different ladies even told me they tried to connect to different towers, but after few hours internet still bad and no one contacted me yet… i pay for an internet service which i dont get!!! Very frustrated

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Replies (6)
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nicolene engelbrecht-amraoui's update16 Jun 2023, 14:04
Reviewer Update
Everything was working perfect till yesterday morning…nothing was moved or changed but Since then nothing
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nicolene engelbrecht-amraoui's update16 Jun 2023, 15:23
Reviewer Update
Sorry was busy … when will this be sorted? i need internet for work…
Rain
Rain's reply16 Jun 2023, 15:39
Official
Hi nicolene.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain 
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nicolene engelbrecht-amraoui's update16 Jun 2023, 16:02
Reviewer Update
  1. The router has been moved and the RSRP and SINR setting does not change, -119dBm/-5dB
ne
nicolene engelbrecht-amraoui's update17 Jun 2023, 09:05
Reviewer Update
This is ridiculous, since Wednesday no internet, and im payin for a service which im not getting…
ne
nicolene engelbrecht-amraoui's update19 Jun 2023, 11:01
Reviewer Update
5 days later, still no internet, no feed back on the problem!!!! This is so frustrating and again.. RAIN the WORST internet provider!!!! Im paying for a service im not getting