Bad internet connection/Poor customer service

Item: Rain
Rating: 1
Author: Sanele S

I have been struggling with my internet connection for the a while and I have been calling the call centre endlessly and I have been getting the same unselss advise of "move your router" "restart your router" I am constantly telling them that this is not working however I keep getting the same advice even there network technician didnt even assist, I am not paying for a internet service that I cant use. This was not the case when I joined initially.

Helpful (0)

Replies (2)

Rain's replyOfficial

02 Dec 2020, 09:04

Hi Sanele

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply02 Dec 2020, 09:04

Official

Sanele S's updateReviewer Update

04 Dec 2020, 08:51

My connection still continues to be bad, the call center promised that senior network would, which I am still waiting for. I paying for a 24/7 internet but I am barely getting half of that.

I work from this is seriously compromising my ability to work

Sanele S's update04 Dec 2020, 08:51

Reviewer Update