BAD India Call Centre

On the 22nd of November (11:51am) I contacted Rain as I need an Upgrade to their 101 Package. My call was routed to a Call Center in INDIA. I spoke to a lady by the name of AISHWARYA. I asked her if I upgraded to the 101 package, what type of internet speeds will I get vs the package I am on. She kept on saying that its Unlimited Speeds (which confused me as I know Rain does not have Unlimited Speeds). She then placed me on hold to check her facts. She got back and said that I will have 30 Mega Bytes speeds. I then corrected her on the speed jargon - that Internet Speeds are not measured in Bytes but rather in BITS... she kept on saying Mega Bytes. Told her to go back to training. I asked to speak to somone who will provide correct details of which I am still waiting for the call. I proceeded to request her full name. She refused to provide me with her surname as she said she is not allowed. In my understanding, if a customer asked for the agents details, agent needs to provide such information. Which rule states that this in South Africa???

RAIN - I am very disappointed in your customer service. Yesterday, 21 November, I went onto your website and clicked the button to request a call back. Till now, I still haven't received a call back with regards to upgrading to the 101 Router.