1 reviews | Active since May 2021
BAD EXPERIENCE WITH RAIN - SIM CARD RICA
Hi I ordered a Rain sim on Mr Delivery...all went well created an account on-le, paid the R479.00 succesfully.
Problem came when i had to Rica the SIM card...the was not SMS generated to my mobile to click a link to be bale to move to the next step.
I eventaully called the support team and i was advised that a ticket has been logged to the "Rica team" to generate a link to me. 24 hours later no link sent, 04 follow up calls to the call centre no link.
No other option given to RICA nor contingency plan in place for such cases happening. The support team cant contact the RICA team telephonically to escalate, they are reliaent on sending messages/logging tickets. To me that is not a very well through process for a company n a service industry...so internally you can not communicate to each other??
This has left me with a very bad picture and experience..I bought a service that was sold so seamlessly through MR Delivery but the very same service is not so seamless to have it activated after you have made payment.
I called your call center and the only thing i get told is that this will be escalated. There is nothing that they can do and i must wait again for another 24hours for the escalation
It seems that this a cycle and might clearly wait for the whole year.
What is your refund process
I called your call center and the only thing i get told is that this will be escalated. There is nothing that they can do and i must wait again for another 24hours for the escalation
It seems that this a cycle and might clearly wait for the whole year.
What is your refund process