Bad experience

I’m extremely frustrated with Rain and how my account has been handled.

My debit date was originally the 25th. I missed it due to no funds, which I understand led to disconnection. I then requested a change because I now get paid at month-end and preferred the 31st, but was told to choose between the 1st, 15th, or 25th so I chose the 1st.

I received money on the 30th and paid using the link so I could be reconnected. I was only connected for 2 days, then disconnected again and told my new debit date is the 1st meaning I must pay again.

This was never explained to me. Had I known, I would have waited and paid on the 1st instead of paying twice.

I’ve called multiple times and keep being told billing will call me back. It’s been over 24 hours and no one has contacted me. I still have no connection.