Bad experience

I received a call from rain yesterday 12 May 2021 time 14h18 on ***, the consultant introduced himself as Siphiwe from their network department who acted rude towards me when he cut the call on me while I was still talking. Told me there's nothing he can do from his side about my issue. He got frustrated when he realised that he cannot be able to resolve my issue due to his lack of knowledge of his work. I have had a bad experience with rain network since the beginning of March 2021, to an extent that we thought sim swap will help but the issue is currently worse than before.

Rain through its network consultants has proven that it has failed it's customers, they are supported by township people but they are not servicing them instead taking their money every month without fail. The management don't bother to attend to issues or do something about them. They have been telling me same thing since beginning of March till now they don't bother to improve, that the tower I'm connected to has a lot of traffic!

One of their network team consultants Charlotte Lottering told me to cancel rain because it's not working for me. My question is, why are they still advertising everywhere for more customers if they cannot be able to resolve their current network issues. More customers, more traffic, more network issues! Rain don't care because they are gaining more money, taking from us promising unlimited data, yet we are limited to 1gig a month, network on and off, even WhatsApp is difficult to use. I feel cheated and **********. Rain must write me a letter if they feel I must cancel and refund me my money because they don't need me, or fix the network issue in my area.

To list few network consultants who failed to resolve my issue Lufuno, Donne Naomi Abraham's, Bradley Duane Pillay, Zahir M

Naming two of their customer care consultants who have been very patient and trying their best to assist me in every way possible, Kabelo Shai and Andile, they gave me hope that's why I decided to activate my account when I had decided not to pay and forget about it. My call with Andile on the 2nd May 2021, explains all my frustrations regarding rain.