SK
Sibongile K
1 reviews | Active since Dec 2017
03 May 2023, 14:54
Bad experience
I had a contract with Rain, last month I called in to change my payment date to the 15th which last month they did but this month they decided to disconnect me without any formal communication. I called them today they told me that there is nothing they can do while last month they were able to assist.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
03 May 2023, 15:04Hi Sibongile.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 May 2023, 15:04
Official
Hi Sibongile.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
SK
Sibongile K's updateReviewer Update
03 May 2023, 15:08Please can I be assisted today so that I know if I have to go elsewhere and block rain from deducting money from my account on the 15th this is not nice. I have a small child who watches Youtube and other shows and I have been greatly inconvenienced.
SK
Sibongile K's update03 May 2023, 15:08
Reviewer Update
Please can I be assisted today so that I know if I have to go elsewhere and block rain from deducting money from my account on the 15th this is not nice. I have a small child who watches Youtube and other shows and I have been greatly inconvenienced.
SK
Sibongile K's updateReviewer Update
03 May 2023, 15:09But why was it done last month? and why was money debited from my account on the 16th of April 2023 ? instead of the 1st? and why wasnt that communicated to me on time? I think its clear communication is bad and that nothing can be done to assist me in this regard.
SK
Sibongile K's update03 May 2023, 15:09
Reviewer Update
But why was it done last month? and why was money debited from my account on the 16th of April 2023 ? instead of the 1st? and why wasnt that communicated to me on time? I think its clear communication is bad and that nothing can be done to assist me in this regard.
SK
Sibongile K's updateReviewer Update
03 May 2023, 15:21I request for my services to be reinstated a payment will be made tomorrow in store and on the 1st of every month in store going forward. Thanks
SK
Sibongile K's update03 May 2023, 15:21
Reviewer Update
I request for my services to be reinstated a payment will be made tomorrow in store and on the 1st of every month in store going forward. Thanks
SK
Sibongile K's updateReviewer Update
03 May 2023, 16:03Thank you, so going forward I will pay on the 15th? and how much will all of that be ?
SK
Sibongile K's update03 May 2023, 16:03
Reviewer Update
Thank you, so going forward I will pay on the 15th? and how much will all of that be ?