Bad Ethics, Bad Business, ***** of the Internet industry. STAY AWAY!!!

When I took out the Rain 5G internet for my shop it was sold to me at R499 and this was in January of 2022. Sadly my shop didnt survive the 6months trial and we had to close it. I contacted Rain after I noticed that they started taking R699 out of my account without any notice of what caused the price increase. I was originally thinking of swapping my WebAfrica at home with Rain but after doing some speed tests and testing its reliability, and seeing the R200 price increase with no warning, I decided on Cancelling Rains services. I cancelled 12-09-2022 I received an email with a reference number (***) and was told someone would contact me, Someone did contact me and they said that I would only be terminated at the end of September. Then I check my bank statement for October and guess what? Rain stole R699 out of my account. I then went and checked to see if I was cancelled and yes I was, So how can they ***** money from me. Then I contact them, I have made constant contact with them to get a refund. Now suddenly they want their device and I keep telling them as soon as that refund returns to me I will take the CCD Couriers for collection to be arranged but not before. Their Twitter Social Media Customer care is awful. I have been trying to get someone to respond to me since the 7th December and until this day all i have gotten is what is your email address and we tried to call you. I asked them what number they calling me from and "crickets" Absolute silence. Im sorry but a company like Rain needs to relook their company values.... If you sell a product to someone at a certain price, stick to it, or actually make contact with them to see if this is something they can still afford. Do Not Ever just put your price up and ***** money out of peoples accounts. Secondly if someone cancels and you give them a reference number and then are called, Do not take another months payment. They requested a cancel and were clear as to affordability issues yet you steel it anyway. I cant tell you how disappointed I am, I know I will tell everyone to avoid Rain like the Plague.