Bad *****ed service from RAIN.

I had two routers with RAIN and in Nov 2023 I sent them an email to ask them to cancel the other one due to financial constraints from my side and that I wasn't using it the new person was to take over in his name the use thereof. The device was even fetched from me and I was told that as of Dec 2023 i was going to be invoiced for the one remaining device. To my surprise i was debited in Dec 2023 again for two devices!! I have been sending emails onto their portal and being gaslighted. Am very unhappy and not appreciating their service.