Bad debit systems and Unproffesional Managers on site

Bad Customer Service and poor systems,

Bad debit systems and Unproffesional Managers on site It is really frustrating that after 4 years of using Rain for the past 7 months i have to be calling rain on a monthly basis to ask them to fix their systems due to me being over charged on a monthly basis and being promised to be reimbursed my over charged amounts which dont happen everytime.

i need to be dealing with *********** Team leaders that dont know how to solve issues but to quickly point fingers at me the customer. My account gets charged for rejected debit orders and no one apologies for that and pay my expenses. I have been calling using my airtime monthly for same issues and i have no choice but to now express this to everyone about the BAD SERVICE that im receiving from RAIN.

Today a lady called Tess who is a team leader couldn't even assist and gave me a lot off attitude, after i gave her all facts this is really tiring i spent 37 minutes on a call without any assistance. Can my issue be resolved and i cannot be mistreated like this while im a fair paying customer, failure to do so i will appreciate if my account gets cancelled and i move to other competitors.