Hellopeter
Share Your Experience
cL
carmenita L

1 reviews | Active since Aug 2015

19 Apr 2021, 11:06

BAD CUSTOMER SUPPORT & BILLINGS DEPARTMENT

This peoples services is pathethic, they bill me for an inactive sim card and refuses to refund my money back after their consultants failed to explain the cancellation process to me. I am having an endless battle with them and Ndumiso customer support is also of no help and neither is the billings department. I want my refund that is due to me, or I am going to take further action

0
Replies (4)
Rain
Rain's reply19 Apr 2021, 11:24
Official
Good morning, Camenita.

Kindly accept my apology for the inconvenience caused.

I see that you do not have a ticket linked to the details provided in the review If you do have an open ticket please provide it to me.

If you do not have an open ticket please visit www.rain.co.za
1. Click on my "rain"
2. Click on "manage my account"
3. Scroll down till you see "contact support" then open a ticket and provide me with the ticket number (please type it in words) so that I can assist you.

Thank you 

Kind Regards 
rain

cL
carmenita L's update19 Apr 2021, 12:22
Reviewer Update
*** ticket number
cL
carmenita L's update19 Apr 2021, 12:23
Reviewer Update
Your reference number is six four six one five six zero
cL
carmenita L's update19 Apr 2021, 12:27
Reviewer Update
Mind you we havent used the sim since February 2021 but they bill us