1 reviews | Active since Sept 2017
BAD CUSTOMER SERVICE - STOP DEDUCTING MY ACC. POOR CONNECTION
I have been trying forever to resolve the connection issues on ONE of my sims. I recently upgraded it to 4G unlimited and sent through many complaints about the poor speeds WITH SPEEDTEST TO PROVE which has forced me to cancel it and request the necessary refunds. On the 1st JULY Rain has deducted and debited my account. To date NO manager has ever called me despite my numerous emails etc since before Lockdown. Phone lines are NOT working to call and speak to someone.
I have been reporting this since before Rain upgraded their Customer Support Facility on their website. Last ticket shows a consultant appending my tickets of complaint without any resolve. PLEASE STOP DEDUCTING FROM MY ACCOUNT AND CANCEL THE ONE SIM. IT HAS BEEN A PAINFUL EXPERIENCE WITH THIS SERVICE PROVIDER. CAN AN ACCOUNTS MANAGER CALL TO RESOLVE!!!
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
The sim 2 has still NOT been cancelled? I did have interaction with Roman Duze further to my complaint on Hellopeter who attempted to return the debit. However I have sent reply emails and opened another Support Ticket to ensure that the sim 2 is cancelled but no response yet.
Please assist.
The sim 2 has still NOT been cancelled? I did have interaction with Roman Duze further to my complaint on Hellopeter who attempted to return the debit. However I have sent reply emails and opened another Support Ticket to ensure that the sim 2 is cancelled but no response yet.
Please assist.