LZ
Lolo Z
1 reviews | Active since Apr 2025
19 Jun 2025, 10:29
bad customer service /no solution to the problem.
I would like to express my dissatisfaction with the service I am receiving from Rain. I have been experiencing a slow internet connection for the past six days, and despite calling their support team daily, I have not received any meaningful assistance.
When I manage to get through to a female agent, the call is often dropped before we even finish speaking. Other consultants inform me that they are escalating the matter to their advanced or technical support team, yet I have not received any follow-up or assistance from them to date.
As someone who works from home, this ongoing issue is seriously affecting my productivity. It’s incredibly frustrating to keep calling back and forth without a solution. To make matters worse, some consultants have told me outright that they cannot assist me.
Yesterday, I spoke to Christian and Jerry, but the issue still hasn’t been resolved.
This is unacceptable and reflects extremely poor
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
19 Jun 2025, 13:33Hi Lolo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Jun 2025, 13:33
Official
Hi Lolo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LZ
Lolo Z's updateReviewer Update
19 Jun 2025, 14:15Hi ,you can call again
LZ
Lolo Z's update19 Jun 2025, 14:15
Reviewer Update
Hi ,you can call again
LZ
Lolo Z's updateReviewer Update
19 Jun 2025, 14:22Hi ,do we need to post this on Hello Peter in order for you guys to take the matter seriously. THIS IS NOT FAIR.
LZ
Lolo Z's update19 Jun 2025, 14:22
Reviewer Update
Hi ,do we need to post this on Hello Peter in order for you guys to take the matter seriously. THIS IS NOT FAIR.
LZ
Lolo Z's updateReviewer Update
19 Jun 2025, 16:40I experienced network problems and reported the issue. They called me back and informed me that the network had been fixed. However, just 30 minutes later, the network stopped working again. I am beyond disappointed.
LZ
Lolo Z's update19 Jun 2025, 16:40
Reviewer Update
I experienced network problems and reported the issue. They called me back and informed me that the network had been fixed. However, just 30 minutes later, the network stopped working again. I am beyond disappointed.
LZ
Lolo Z's updateReviewer Update
20 Jun 2025, 10:21The power is back ,you can contact again.
LZ
Lolo Z's update20 Jun 2025, 10:21
Reviewer Update
The power is back ,you can contact again.
LZ
Lolo Z's updateReviewer Update
20 Jun 2025, 10:47I last used the WIFI last month ,it's been the whole month now ,the consultant will try to assist but it matter will still not been resolved .my work is affected I can't work
LZ
Lolo Z's update20 Jun 2025, 10:47
Reviewer Update
I last used the WIFI last month ,it's been the whole month now ,the consultant will try to assist but it matter will still not been resolved .my work is affected I can't work
LZ
Lolo Z's updateReviewer Update
20 Jun 2025, 11:06Please kindly fix my internet connection I need to WORK
LZ
Lolo Z's update20 Jun 2025, 11:06
Reviewer Update
Please kindly fix my internet connection I need to WORK
LZ
Lolo Z's updateReviewer Update
20 Jun 2025, 12:23It's now 12:20 and you advised that you will contact me at 12:00 ,what kind of a service provide is this ????
WHAT A PATHETIC SERVICE!!!!!¡!!!!!!!!
WHAT A PATHETIC SERVICE!!!!!¡!!!!!!!!
LZ
Lolo Z's update20 Jun 2025, 12:23
Reviewer Update
It's now 12:20 and you advised that you will contact me at 12:00 ,what kind of a service provide is this ????
WHAT A PATHETIC SERVICE!!!!!¡!!!!!!!!
WHAT A PATHETIC SERVICE!!!!!¡!!!!!!!!
LZ
Lolo Z's updateReviewer Update
22 Jun 2025, 07:06I have been experiencing network problems for the past two weeks, but every time I call to complain, I receive no real assistance. They just mention something about a tower and an outage. If the problem was really due to an outage or a tower issue in my area, then why is it that almost every customer is complaining about the same thing? Also, why are your customer service lines always busy? Judging by the reviews, it’s clear that many people are facing the same issue. At this point, I don’t even feel like calling anymore because I know the problem won’t be resolved.
LZ
Lolo Z's update22 Jun 2025, 07:06
Reviewer Update
I have been experiencing network problems for the past two weeks, but every time I call to complain, I receive no real assistance. They just mention something about a tower and an outage. If the problem was really due to an outage or a tower issue in my area, then why is it that almost every customer is complaining about the same thing? Also, why are your customer service lines always busy? Judging by the reviews, it’s clear that many people are facing the same issue. At this point, I don’t even feel like calling anymore because I know the problem won’t be resolved.