Bad customer service from Rain

Item: Rain
Rating: 1
Author: Roger M

Rain work to gain customers, but when you have to cancel the wifi connection you struggle to get hold of them, as I have been for 3 months trying to cancel as the network is not working so well in my new area, as a result there is no way to contact them and when you press cancel they say we will phone which does not happen

Helpful (0)

Replies (4)

Rain's replyOfficial

31 Dec 2024, 11:22

Hey Roger M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.

Rain's reply31 Dec 2024, 11:22

Official

Roger M's updateReviewer Update

13 Jan 2025, 12:42

13 days later, still waiting with no response from rain with no surprise to this.

Canceled on the app more then 3 months ago.

Roger M's update13 Jan 2025, 12:42

Reviewer Update

13 days later, still waiting with no response from rain with no surprise to this.

Canceled on the app more then 3 months ago.

Rain's replyOfficial

13 Jan 2025, 13:10

Hi Roger M,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.

Rain's reply13 Jan 2025, 13:10