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silindile B
1 reviews | Active since Sept 2013
14 Jun 2023, 10:34
Bad customer service
My router is faulty , i called rain on the 9th June , they said they will awnd someone to fix or exhabge the router.even today nobody has called me nor come to fix ans check the router , worse you cant even use that sim card on anither phone since it is linked to that failty router.
They said they will send someone between 24 to 72 hours, as im typing this im on the phone with Rain customer services, now they telling me a diffrent story that they can only replace the router 7 to 14 working days.so what am i suppose to do all thesw days without internet
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Replies (2)0
Replies (2)
Rain's replyOfficial
14 Jun 2023, 11:18Hi silindile.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply14 Jun 2023, 11:18
Official
Hi silindile.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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silindile B's updateReviewer Update
15 Jun 2023, 19:48Now it after business hours , your supervisor had promise that i will get the router today, we waited for your delivery the whole day, even the guy that called me i told him the call center suoervisor had promised that i will get the router today. I will not say im dissapointed , we even waited for delivery while we had loadshadding until 17h00.only for the curier to call me now at 17h45 , what the .... is that
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silindile B's update15 Jun 2023, 19:48
Reviewer Update
Now it after business hours , your supervisor had promise that i will get the router today, we waited for your delivery the whole day, even the guy that called me i told him the call center suoervisor had promised that i will get the router today. I will not say im dissapointed , we even waited for delivery while we had loadshadding until 17h00.only for the curier to call me now at 17h45 , what the .... is that