Bad customer service

This network provider is a nightmare to deal with. I'm still waiting for someone in they department to call me. Every month I with network issues and it will work for that week or 2 weeks than we are back were we started not service yet again. So I got a call from they sales department telling me to change to they rain 1 package and use they 5G so that my network issues will be solved so I did that got paid for the 5G before they delivered it and called the when it was delivered because after following their steps the 5G service that I was promise was a **** because it didn't work. I called them every other day and same response everytime, one of their supervisors will call me and they never did, After my review of they none service here on Hellopeter, I got a call from them and still they couldn't help. I was told that someone from their technical team and they never did. Than I call them and I was told that I should continue with my 4G package till they solve my 5G problem so I asked and how will that work because I paid already for my 5G package and the lady said she went to ask her supervisor and she will call me back so I said no I will wait online for her. She took time but I waited and she told me that her supervisor said that I will be only charged for the 4G month of September which I did pay that month end and they also said the 4G service will be canceled I should not worry about it. So that means that I will start using my 5G that I already paid for before delivery and didn't get service for, meaning from the 25 of September they will make sure that they 5G works and because I already paid for the 5G that money will cover for October and my next payment will be in November. From the 25 September they said I would be connected to the 5G but that was not true I didn't get service till on the 9 October when I told them to canceled it and pay back my money, that day it was connected and I was told that I must change my settings to 4G because their 5G tower is to far and that is why I'm not getting service. On the 25 October I got a sms saying that I own R1058 and when I call them I get cut off. I'm so tried of this network provider.