Bad Customer Service

I've used Rain since July 2019, and I'm very disappointed to the kind of service I recently got from them. Last month I upgraded to 5G, router worked fine for less than a week and then It lost connectivity.

I called them at first they said the nearest cell phone Tower is down. Called again the following day and they confirmed that the tower is up but they will escalate my matter to the Network team to investigate as everything seems to be working on their side. I was instructed to wait for a call from their Network team so that I can troubleshoot with them. I never received the call.

After A week with no internet I decided to cancel the service with them. I canceled the service on the App then I called them asking if they can cancel with Immediate effect as I have no internet and I wouldn't like to be billed for what I haven't used and I was told that request has been escalated to the billing department.

To cut the long story short. On the 1st of this Month I was billed for a service I never used. I logged a query and I was told that they are escalating it to the billing team. I've been waiting for feedback from the billing team since the 1st of this month till now.

They don't even deserve the 1 star rating I'm giving them, it's unfortunate that there's no zero star rating.