Bad Customer Service by Rain

Good day

I do not even know where to begin to describe the service I have been receiving from Rain since the beginning of the month until today. In pointers:

1. I have been unable to pay. Consultants just tell you someone will get back to you and nobody ever does. 2. Rain cancelled my second sim on my account without authorisation. 3. As a result of the above, I purchased a new sim and upon trying to reactivate, I experience pointer number 1, I am unable to pay therefore I cannot proceed to RICA and ultimately to have the sim activated. 4. They then resolve issues internally for performance and statistical purposes but in actual fact the issue is not received. You would receive an email saying your query was resolved which is a lie.

The disappointing part is I use time, money and effort to contact rain to fix these issues and the efforts from Rain are next to none. Particularly because there is no help on weekends. I basically have to wait half a month to have Rain fix issues they created.

This is really disappointing.

My only request was for Rain to get my account in order.