Bad customer service

It's been struggling with connectivity since the beginning of this month . I have logged numerous tickets ,was even advised to move the router around and stuff but to date there's no resolution. When I call ,I get told that technicians are working on it but there's no turnaround time . The sad part is there's no feedback from them one has to followup . We are loosing income as we cannot work and if we want to work ,we have to buy data ( this is extra expenses on our side ).