Bad Customer Service

Why are we being routed to India for assistance? Consultants cannot even pronounce our names correctly, does not fully understand the product language.

Why is the RAIN call centre in India - do we not have enough consultants in South Africa. Furthermore, last week I did a review where the agent did not want to disclose their Surname to me but they have all my information. Rain responded that they are not obligated to mention their surnames. Like *** rule is that. So if I have a complaint, who would I say the compliant is about since I don't have a surname. This company is slowly starting to........ nah, nvmnd