BAD CUSTOMER SERVICE AND MISLEADING TIMELINES

NO DELIVERY, NO COMMUNICATION, NO ANSWERS

I placed an order on 20 March and, to date, I have not yet received it. When I contacted the chat support team for assistance, I was repeatedly advised that the courier would contact me within one to two days. I was also asked to contact the courier myself. However, I did not place my order with the courier directly, and I believe it is the company’s responsibility to liaise with the courier and provide me with clear updates. Based on this experience, the information provided regarding delivery timelines feels misleading, as my order has been significantly delayed without proper resolution.

Moreover, I have already paid a prorated amount, which will be forfeited as I am required to pay the full monthly amount on the 1st before I am even able to use the router. This situation is extremely disappointing, as the service has not yet been provided. The delays and lack of clear communication have resulted in a very unsatisfactory customer service experience, and I expected a higher level of accountability and support.

YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!