Bad customer service and faults information

Item: Rain
Rating: 1
Author: Tsholofelo T

I have ordered my router on the 8th January I reported they did deliver the router on the 22th of January and since I have being waiting to get my sim and router to be activated even now since I have being calling wasting my airtime and I have being told that I should wait for 24 hours now is like day 5 still waiting for 24 hours this is madness 😠 and at the end of the month they will will busy calling if yew didn't make any payment because of their service towards customers Am really ****ed off

Helpful (0)

Replies (4)

Rain's replyOfficial

25 Jan 2024, 15:13

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Rain's reply25 Jan 2024, 15:13

Official

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Tsholofelo T's updateReviewer Update

25 Jan 2024, 15:22

You always apologizing,do we really to report you guys so that you can be able to do your work it really annoying without reporting yew to do your work yew will never do it in a good way

That Is damaging the company reputation

Tsholofelo T's update25 Jan 2024, 15:22

Reviewer Update

Tsholofelo T's updateReviewer Update

25 Jan 2024, 16:05

I did send yew the images for the sim card and the router

Tsholofelo T's update25 Jan 2024, 16:05

Reviewer Update

I did send yew the images for the sim card and the router

Tsholofelo T's updateReviewer Update

25 Jan 2024, 19:49

I will wait for you to contact me

Tsholofelo T's update25 Jan 2024, 19:49

Reviewer Update

I will wait for you to contact me