CN
Carol N
1 reviews | Active since May 2022
09 Dec 2022, 11:14
Bad customer service and false advertising
I have had issues with rain and some level of understanding that it's load shedding and it was not in their control,well until yesterday,I woke up early,there was no load shedding even in phumula where they say our tower is situated,I logged a call and the issue was fixed,they actually set me an email requesting that I switch off the router for 20 minutes then switch it back on,which I did not do because I thought it was their tactic to have an excuse for lack of service,which was true,It was resolved but I had network only until 12midday yesterday,from midday yesterday to 10h05 this morning I did not have network,the log number is ***,then I had network for 19 minutes,then no network at all.
Rain has been in business for sometime now,they should have back up plans and technicians on standby to sort out such issues,if there is load shedding where there is a tower they should have plan b,their customers cannot suffer or be panelised because of their bad planning.
I am in a different area from where the tower is,I have asked them to move me to a different tower with no success.
I am paying for poor customer service and no service at all.
I don't advise anyone to use rain,the is one issue after the other
Helpful (0)
Replies (42)0
Replies (42)
Rain's replyOfficial
09 Dec 2022, 11:19Hi Carol
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply09 Dec 2022, 11:19
Official
Hi Carol
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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Carol N's updateReviewer Update
09 Dec 2022, 12:29Hi rain,
Thanks for your response,I understand that I will not have network when I have load shedding due to no battery on the router,how do you explain me not having network the whole day even when I don't have load shedding in my area?is it fair that I am paying for no service at all?
By the way network came back at 12h20 midday,I will update when it changes again so people can make informed decisions before using the service,and bear in mind there is competition which does not have as much excuses as I have heard in rain.
Thanks for your response,I understand that I will not have network when I have load shedding due to no battery on the router,how do you explain me not having network the whole day even when I don't have load shedding in my area?is it fair that I am paying for no service at all?
By the way network came back at 12h20 midday,I will update when it changes again so people can make informed decisions before using the service,and bear in mind there is competition which does not have as much excuses as I have heard in rain.
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Carol N's update09 Dec 2022, 12:29
Reviewer Update
Hi rain,
Thanks for your response,I understand that I will not have network when I have load shedding due to no battery on the router,how do you explain me not having network the whole day even when I don't have load shedding in my area?is it fair that I am paying for no service at all?
By the way network came back at 12h20 midday,I will update when it changes again so people can make informed decisions before using the service,and bear in mind there is competition which does not have as much excuses as I have heard in rain.
Thanks for your response,I understand that I will not have network when I have load shedding due to no battery on the router,how do you explain me not having network the whole day even when I don't have load shedding in my area?is it fair that I am paying for no service at all?
By the way network came back at 12h20 midday,I will update when it changes again so people can make informed decisions before using the service,and bear in mind there is competition which does not have as much excuses as I have heard in rain.
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Carol N's updateReviewer Update
09 Dec 2022, 12:53And it's quite a true revelation of the rain customer service that I get a response quickly only when I start going public,I have been sending emails since the issue began,there has not been any response and no assistance.The only response that is more like no response at all is the auto response emails that generates the log number.
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Carol N's update09 Dec 2022, 12:53
Reviewer Update
And it's quite a true revelation of the rain customer service that I get a response quickly only when I start going public,I have been sending emails since the issue began,there has not been any response and no assistance.The only response that is more like no response at all is the auto response emails that generates the log number.
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Carol N's updateReviewer Update
09 Dec 2022, 20:41No network from 18h00 until now (20h38)there was load shedding in phumula from 18h00 to 20h00,but I still don't have network.This is proof that rain is just giving excuses when they are supposed to deliver advertised service.Even with load shedding in areas where they have put towers,they can put in those lithium batteries to ensure their clients are getting value for their money.
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Carol N's update09 Dec 2022, 20:41
Reviewer Update
No network from 18h00 until now (20h38)there was load shedding in phumula from 18h00 to 20h00,but I still don't have network.This is proof that rain is just giving excuses when they are supposed to deliver advertised service.Even with load shedding in areas where they have put towers,they can put in those lithium batteries to ensure their clients are getting value for their money.
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Carol N's updateReviewer Update
10 Dec 2022, 05:37I do not have network yet again,there is no load shedding in phumula and in my area there is no load shedding,this goes to show that this network issue is an issue that rain is negleting,it's just easier for them to blame load shedding and towers,which they also can manage like all the other businesses,other service providers have ways of managing network issues,how is it that they can't?or is it the issue of them not wanting to give good service?they would rather yield more profits with no service and unhappy customers?
I regret using rain,I wish I had more information about their services before using it,I would not advise anyone to use it.
I regret using rain,I wish I had more information about their services before using it,I would not advise anyone to use it.
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Carol N's update10 Dec 2022, 05:37
Reviewer Update
I do not have network yet again,there is no load shedding in phumula and in my area there is no load shedding,this goes to show that this network issue is an issue that rain is negleting,it's just easier for them to blame load shedding and towers,which they also can manage like all the other businesses,other service providers have ways of managing network issues,how is it that they can't?or is it the issue of them not wanting to give good service?they would rather yield more profits with no service and unhappy customers?
I regret using rain,I wish I had more information about their services before using it,I would not advise anyone to use it.
I regret using rain,I wish I had more information about their services before using it,I would not advise anyone to use it.
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Carol N's updateReviewer Update
10 Dec 2022, 11:57I would be very happy if you can switch me to the towers in my area,I have electricity but no network since 10am,this is truly frustrating
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Carol N's update10 Dec 2022, 11:57
Reviewer Update
I would be very happy if you can switch me to the towers in my area,I have electricity but no network since 10am,this is truly frustrating
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Carol N's updateReviewer Update
10 Dec 2022, 12:02And it's quite funny everytime I report that there is no load shedding in my area and in phumula and no network ,you seem to fix the issue asap and I am able to connect,meaning it takes clients complaining to get service
If you were in my shoes you would not like to be buying a no service provider,full of excuses why they cant give you good and expected service,load shedding in my area or in phumula is none of my business,I am paying for no service.Its understandable when I have load shedding but when I dont have load shedding?and when I say understandable I don't mean it's okay.
If you were in my shoes you would not like to be buying a no service provider,full of excuses why they cant give you good and expected service,load shedding in my area or in phumula is none of my business,I am paying for no service.Its understandable when I have load shedding but when I dont have load shedding?and when I say understandable I don't mean it's okay.
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Carol N's update10 Dec 2022, 12:02
Reviewer Update
And it's quite funny everytime I report that there is no load shedding in my area and in phumula and no network ,you seem to fix the issue asap and I am able to connect,meaning it takes clients complaining to get service
If you were in my shoes you would not like to be buying a no service provider,full of excuses why they cant give you good and expected service,load shedding in my area or in phumula is none of my business,I am paying for no service.Its understandable when I have load shedding but when I dont have load shedding?and when I say understandable I don't mean it's okay.
If you were in my shoes you would not like to be buying a no service provider,full of excuses why they cant give you good and expected service,load shedding in my area or in phumula is none of my business,I am paying for no service.Its understandable when I have load shedding but when I dont have load shedding?and when I say understandable I don't mean it's okay.
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Carol N's updateReviewer Update
10 Dec 2022, 12:14And it's quite funny how you can keep making excuses when you can be fixing the problem,I have made my problem very clear,I pay the 5g and have network less than 8 hours in a day.Today I have had network from 2 hours so far
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Carol N's update10 Dec 2022, 12:14
Reviewer Update
And it's quite funny how you can keep making excuses when you can be fixing the problem,I have made my problem very clear,I pay the 5g and have network less than 8 hours in a day.Today I have had network from 2 hours so far
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Carol N's updateReviewer Update
10 Dec 2022, 12:16Meant for 2 hours only
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Carol N's update10 Dec 2022, 12:16
Reviewer Update
Meant for 2 hours only
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Carol N's updateReviewer Update
10 Dec 2022, 18:45Still no network,only had network in the morning for 2 hours
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Carol N's update10 Dec 2022, 18:45
Reviewer Update
Still no network,only had network in the morning for 2 hours
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Carol N's updateReviewer Update
10 Dec 2022, 20:21There is no load shedding
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Carol N's update10 Dec 2022, 20:21
Reviewer Update
There is no load shedding
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Carol N's updateReviewer Update
10 Dec 2022, 22:09We have load shedding,from 10pm to 12 midnight, meaning i had network for 4 hours only today,load shedding is not an issue,an issue is I'm throwing money in the drain, which I hope other customers can see that rain is not a good choice.
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Carol N's update10 Dec 2022, 22:09
Reviewer Update
We have load shedding,from 10pm to 12 midnight, meaning i had network for 4 hours only today,load shedding is not an issue,an issue is I'm throwing money in the drain, which I hope other customers can see that rain is not a good choice.
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Carol N's updateReviewer Update
11 Dec 2022, 06:25It's 6h18,there is load shedding until 8h30, meaning no network,if I was using my mtn or Telkom data I would be saving in data and money,then at 10h00 to 14h00 there is load shedding in phumula,where there is our tower,meaning I won't have network for 4 hours again.I will update as and when I don't have network,just to show how many hours in a day I get to use the 5G network and how many hours I use my Telkom data.And by the way network providers like MTN,Telkom,vodacom etc reimburse their clients if there was network glitches.
Can I atleast be moved to another tower in a different area,if there is a tower in my area,can I be moved to it.Im not saying it will resolve the issue at hand.
Can I atleast be moved to another tower in a different area,if there is a tower in my area,can I be moved to it.Im not saying it will resolve the issue at hand.
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Carol N's update11 Dec 2022, 06:25
Reviewer Update
It's 6h18,there is load shedding until 8h30, meaning no network,if I was using my mtn or Telkom data I would be saving in data and money,then at 10h00 to 14h00 there is load shedding in phumula,where there is our tower,meaning I won't have network for 4 hours again.I will update as and when I don't have network,just to show how many hours in a day I get to use the 5G network and how many hours I use my Telkom data.And by the way network providers like MTN,Telkom,vodacom etc reimburse their clients if there was network glitches.
Can I atleast be moved to another tower in a different area,if there is a tower in my area,can I be moved to it.Im not saying it will resolve the issue at hand.
Can I atleast be moved to another tower in a different area,if there is a tower in my area,can I be moved to it.Im not saying it will resolve the issue at hand.
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Carol N's updateReviewer Update
11 Dec 2022, 08:40I can connect now,I will update as soon as I cant
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Carol N's update11 Dec 2022, 08:40
Reviewer Update
I can connect now,I will update as soon as I cant
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Carol N's updateReviewer Update
11 Dec 2022, 10:16I don't have network again
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Carol N's update11 Dec 2022, 10:16
Reviewer Update
I don't have network again
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Carol N's updateReviewer Update
11 Dec 2022, 12:50Electricity came back at 12 midday in phumula but I still don't have network,guys this is really tiring and no excuses about the device,the device is working well,the problem here is the tower and no back up plan,I'm tired of buying data when I'm paying the 5G,and I'm tired of always reporting to you before you can fix the issue,I know you can see when I don't have network,I know this because sometimes your guys will call to enquire why the network is off,now you are either making me a fool or you are not taking me serious.From here onwards I will go to the social media,to ensure as many people know about your services.
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Carol N's update11 Dec 2022, 12:50
Reviewer Update
Electricity came back at 12 midday in phumula but I still don't have network,guys this is really tiring and no excuses about the device,the device is working well,the problem here is the tower and no back up plan,I'm tired of buying data when I'm paying the 5G,and I'm tired of always reporting to you before you can fix the issue,I know you can see when I don't have network,I know this because sometimes your guys will call to enquire why the network is off,now you are either making me a fool or you are not taking me serious.From here onwards I will go to the social media,to ensure as many people know about your services.
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Carol N's updateReviewer Update
11 Dec 2022, 13:08Today again I have had network for 2 hours,at 14h00 I will have load shedding until 16h00, meaning by 16h00 I would still have had 2 hours of the 5G network.
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Carol N's update11 Dec 2022, 13:08
Reviewer Update
Today again I have had network for 2 hours,at 14h00 I will have load shedding until 16h00, meaning by 16h00 I would still have had 2 hours of the 5G network.
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Carol N's updateReviewer Update
11 Dec 2022, 16:12I wonder which area you are talking about,I had load shedding from 14h00 to 16h00, connection only restored now at 16h05
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Carol N's update11 Dec 2022, 16:12
Reviewer Update
I wonder which area you are talking about,I had load shedding from 14h00 to 16h00, connection only restored now at 16h05
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11 Dec 2022, 17:08
I don't have connection when I have load shedding and when phumula has load shedding and my complaint is not about load shedding is about paying 5G and only getting internet connection for less than 6 hours a day.
For your information because you insult me again, Phumula is going to have load shedding again at 18h00 to 20h30 meaning I won't have connection.So far today I had 3hrs 28 minutes connection,from morning.
Carol N's updateReviewer Update
11 Dec 2022, 17:28I don't think I need to keep on explaining myself over and over,please read the complaint from the beginning,then you will make informed comments,this screams ignorance,or is it because you are not the one paying?
The problem is you responding privately,the prospective clients don't see your ignorance,I will do you,me and the prospective clients a favour by copying and pasting the response.
Rain Internet Service Provider's reply:
The problem is you responding privately,the prospective clients don't see your ignorance,I will do you,me and the prospective clients a favour by copying and pasting the response.
Rain Internet Service Provider's reply:
11 Dec 2022, 17:08
This is the address you have provided.....,....,, which load shedding from 10am to 2om
I don't have connection when I have load shedding and when phumula has load shedding and my complaint is not about load shedding is about paying 5G and only getting internet connection for less than 6 hours a day.
For your information because you insult me again, Phumula is going to have load shedding again at 18h00 to 20h30 meaning I won't have connection.So far today I had 3hrs 28 minutes connection,from morning.
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Carol N's update11 Dec 2022, 17:28
Reviewer Update
I don't think I need to keep on explaining myself over and over,please read the complaint from the beginning,then you will make informed comments,this screams ignorance,or is it because you are not the one paying?
The problem is you responding privately,the prospective clients don't see your ignorance,I will do you,me and the prospective clients a favour by copying and pasting the response.
Rain Internet Service Provider's reply:
The problem is you responding privately,the prospective clients don't see your ignorance,I will do you,me and the prospective clients a favour by copying and pasting the response.
Rain Internet Service Provider's reply:
11 Dec 2022, 17:08
This is the address you have provided.....,....,, which load shedding from 10am to 2om
I don't have connection when I have load shedding and when phumula has load shedding and my complaint is not about load shedding is about paying 5G and only getting internet connection for less than 6 hours a day.
For your information because you insult me again, Phumula is going to have load shedding again at 18h00 to 20h30 meaning I won't have connection.So far today I had 3hrs 28 minutes connection,from morning.
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Carol N's updateReviewer Update
11 Dec 2022, 18:13No network,and this is my last no connection message I am writing,seeing you are not doing anything about the issue.
You have bad customer service,false advertising and no value for money service.
I would not recommend anyone to use or sign up with you because at some stage they will experience problems with your service and won't get assistance.
You have bad customer service,false advertising and no value for money service.
I would not recommend anyone to use or sign up with you because at some stage they will experience problems with your service and won't get assistance.
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Carol N's update11 Dec 2022, 18:13
Reviewer Update
No network,and this is my last no connection message I am writing,seeing you are not doing anything about the issue.
You have bad customer service,false advertising and no value for money service.
I would not recommend anyone to use or sign up with you because at some stage they will experience problems with your service and won't get assistance.
You have bad customer service,false advertising and no value for money service.
I would not recommend anyone to use or sign up with you because at some stage they will experience problems with your service and won't get assistance.
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Carol N's updateReviewer Update
11 Dec 2022, 22:15Your response is not good enough,it does not resolve the matter,just know that I am going to take this matter forward,I have given you a chance to resolve the matter,but all I get is excuses and you telling me to settle for something less than what you are advertising.Our communication will serve as my reference.
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Carol N's update11 Dec 2022, 22:15
Reviewer Update
Your response is not good enough,it does not resolve the matter,just know that I am going to take this matter forward,I have given you a chance to resolve the matter,but all I get is excuses and you telling me to settle for something less than what you are advertising.Our communication will serve as my reference.
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Carol N's updateReviewer Update
12 Dec 2022, 20:28Your response shows that you are doing false advertising and don't care about the service you giving customers,multichoice did the same thing,once they exceeded their target they did not care to retain customers,today they are calling the very same customers they did not care to resolve their issues,you are heading to the same direction.As for me I will tell people about your services and the waste of money it is to sign up with you.
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Carol N's update12 Dec 2022, 20:28
Reviewer Update
Your response shows that you are doing false advertising and don't care about the service you giving customers,multichoice did the same thing,once they exceeded their target they did not care to retain customers,today they are calling the very same customers they did not care to resolve their issues,you are heading to the same direction.As for me I will tell people about your services and the waste of money it is to sign up with you.
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Carol N's updateReviewer Update
12 Dec 2022, 20:29Today I only had 4 hours network,you are telling me about load shedding,if I want to complain about Eskom I know how to do it,my issue is with rain now.
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Carol N's update12 Dec 2022, 20:29
Reviewer Update
Today I only had 4 hours network,you are telling me about load shedding,if I want to complain about Eskom I know how to do it,my issue is with rain now.
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Carol N's updateReviewer Update
12 Dec 2022, 20:30Today I only had 4 hours network,you are telling me about load shedding,if I want to complain about Eskom I know how to do it,my issue is with rain now.
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Carol N's update12 Dec 2022, 20:30
Reviewer Update
Today I only had 4 hours network,you are telling me about load shedding,if I want to complain about Eskom I know how to do it,my issue is with rain now.
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Carol N's updateReviewer Update
12 Dec 2022, 20:31Can somebody kindly advise me on channels that I can follow to escalate this matter,I know there's bccsa,is it the correct platform to escalate this matter further,or do I do to he ombudsman?
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Carol N's update12 Dec 2022, 20:31
Reviewer Update
Can somebody kindly advise me on channels that I can follow to escalate this matter,I know there's bccsa,is it the correct platform to escalate this matter further,or do I do to he ombudsman?
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Carol N's updateReviewer Update
12 Dec 2022, 21:01Electricity came back in phumula an hour ago,but I still dont have connection
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Carol N's update12 Dec 2022, 21:01
Reviewer Update
Electricity came back in phumula an hour ago,but I still dont have connection
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Carol N's updateReviewer Update
13 Dec 2022, 10:26Surely you can see which one is off,and as for the address you can read the comments.
Today I have not had connection at all
Today I have not had connection at all
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Carol N's update13 Dec 2022, 10:26
Reviewer Update
Surely you can see which one is off,and as for the address you can read the comments.
Today I have not had connection at all
Today I have not had connection at all
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Carol N's updateReviewer Update
13 Dec 2022, 10:33It's very funny that a few minutes after I send an email then network is up,at10h30 network came back,until further notice
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Carol N's update13 Dec 2022, 10:33
Reviewer Update
It's very funny that a few minutes after I send an email then network is up,at10h30 network came back,until further notice
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Carol N's updateReviewer Update
16 Dec 2022, 10:50Phumula does not have load shedding but I don't have network
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Carol N's update16 Dec 2022, 10:50
Reviewer Update
Phumula does not have load shedding but I don't have network
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Carol N's updateReviewer Update
16 Dec 2022, 10:51I'm sick and tired of you and your bull**** service
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Carol N's update16 Dec 2022, 10:51
Reviewer Update
I'm sick and tired of you and your bull**** service
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Carol N's updateReviewer Update
27 Dec 2022, 21:22That is quite interesting as rain does not pay for Eskom services when there is no power, meaning rain is saving when there is no power,so you can't come here and tell me about liability.
One would think that rain would have rectified the quality of the service they providing to its clients,but then who are we as consumers to demand good service?phumula and spruitview has no load shedding but I don't have network.
One would think that rain would have rectified the quality of the service they providing to its clients,but then who are we as consumers to demand good service?phumula and spruitview has no load shedding but I don't have network.
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Carol N's update27 Dec 2022, 21:22
Reviewer Update
That is quite interesting as rain does not pay for Eskom services when there is no power, meaning rain is saving when there is no power,so you can't come here and tell me about liability.
One would think that rain would have rectified the quality of the service they providing to its clients,but then who are we as consumers to demand good service?phumula and spruitview has no load shedding but I don't have network.
One would think that rain would have rectified the quality of the service they providing to its clients,but then who are we as consumers to demand good service?phumula and spruitview has no load shedding but I don't have network.
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Carol N's updateReviewer Update
28 Dec 2022, 04:24Still no network, from yesterday,rain really know how to ruin one's holidays and waste people's money
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Carol N's update28 Dec 2022, 04:24
Reviewer Update
Still no network, from yesterday,rain really know how to ruin one's holidays and waste people's money
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Carol N's updateReviewer Update
28 Dec 2022, 18:22No network
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Carol N's update28 Dec 2022, 18:22
Reviewer Update
No network
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Carol N's updateReviewer Update
28 Dec 2022, 20:11No network,I think we should start #damnrain
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Carol N's update28 Dec 2022, 20:11
Reviewer Update
No network,I think we should start #damnrain
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Carol N's updateReviewer Update
29 Dec 2022, 09:49It's quite funny that you respond to yesterday's message and tell me about today's load shedding,if you don't know what to say just don't respond, because what you are telling me is bull****
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Carol N's update29 Dec 2022, 09:49
Reviewer Update
It's quite funny that you respond to yesterday's message and tell me about today's load shedding,if you don't know what to say just don't respond, because what you are telling me is bull****
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Carol N's updateReviewer Update
30 Dec 2022, 06:20No network yet again,and there is no load shedding
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Carol N's update30 Dec 2022, 06:20
Reviewer Update
No network yet again,and there is no load shedding
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Carol N's updateReviewer Update
30 Dec 2022, 06:50I would not recommend rain for anyone,I still don't have network
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Carol N's update30 Dec 2022, 06:50
Reviewer Update
I would not recommend rain for anyone,I still don't have network
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Carol N's updateReviewer Update
30 Dec 2022, 07:07Still no network and no contact from rain
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Carol N's update30 Dec 2022, 07:07
Reviewer Update
Still no network and no contact from rain
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Carol N's updateReviewer Update
30 Dec 2022, 09:55Rain you are unreliable and full of lies,I don't have network,there is no load shedding in phumula and in my area,even yesterday when I did not have network phumula and my area did not have load shedding, meaning I am paying for mahala or for people's incompetency.I hope your revenue declines and when it happens remember the bad customer service you offered
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Carol N's update30 Dec 2022, 09:55
Reviewer Update
Rain you are unreliable and full of lies,I don't have network,there is no load shedding in phumula and in my area,even yesterday when I did not have network phumula and my area did not have load shedding, meaning I am paying for mahala or for people's incompetency.I hope your revenue declines and when it happens remember the bad customer service you offered
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Carol N's updateReviewer Update
30 Dec 2022, 10:37Now it's not load shedding anymore,it's technical issues, what was the reason yesterday? yesterday you did not give a reason and let people believe it's load shedding,now I wonder if it was ever load shedding
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Carol N's update30 Dec 2022, 10:37
Reviewer Update
Now it's not load shedding anymore,it's technical issues, what was the reason yesterday? yesterday you did not give a reason and let people believe it's load shedding,now I wonder if it was ever load shedding
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Carol N's updateReviewer Update
30 Dec 2022, 10:38Ningamaxoki
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Carol N's update30 Dec 2022, 10:38
Reviewer Update
Ningamaxoki
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Carol N's updateReviewer Update
30 Dec 2022, 16:28Surely your technicians knows this is a business you are running,and it's customers money that is paid for these services,you cannot tell me your technicians have not diagnosed the issue and resolved it since early morning,your service is very poor,you are failing in what you promised,unlimited and faster internet browsing,I have not had internet since morning and please stop sending private messages,clients need to see and know you are not reliable
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Carol N's update30 Dec 2022, 16:28
Reviewer Update
Surely your technicians knows this is a business you are running,and it's customers money that is paid for these services,you cannot tell me your technicians have not diagnosed the issue and resolved it since early morning,your service is very poor,you are failing in what you promised,unlimited and faster internet browsing,I have not had internet since morning and please stop sending private messages,clients need to see and know you are not reliable