kM
khotso M

1 reviews | Active since Dec 2016

26 Feb 2026, 18:47

Bad customer service and bad network

I am really disappointed with Rain go I always have to reboot switch on and off before this **** can work, they always say technicians will be in touch touch to help but it takes them 48hrs after you reported and the same issue will rise again and they don't even care about their customers if you want to cancel they will say let's quickly help you with cancellation I mean what kind of mockery business they are running? Really companies will never let their loyal customers to just leave like that it's been three days I have been complaining about network issues but nothing gets solved but come month end they make sure they debit that account no matter your complain. I just want to advise anyone that is using Rain that one day it will be you complaining and feeling how fustrated I am right now cause I have to buy separate data so I can be able to work. Highly irritated customer

0
Replies (5)
Rain
Rain's reply26 Feb 2026, 18:55
Official
Hi khotso

We're sorry your rain experience hasn't been as good as you expected.
 
Thank you for bringing this to our attention we are currently looking into your and will be in touch with you to assist further.

Thank you.
rain. 
kM
khotso M's update26 Feb 2026, 19:10
Reviewer Update
Speed test says download Mbps it's 10
kM
khotso M's update26 Feb 2026, 19:11
Reviewer Update
Second speed test 9mbps
kM
khotso M's update26 Feb 2026, 19:31
Reviewer Update
Email sent for the home Network we are still busy with the mobile phone
kM
khotso M's update27 Feb 2026, 09:01
Reviewer Update
Which email address must I send to?