HB
Hitekani B
1 reviews | Active since Jul 2023
28 Nov 2025, 07:07
Bad customer service and ****
I have been trying to cancel my sim card contract for the past 3 months and this company keeps on debiting my Account as if their negligence is my fault.they are so unprofessional.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
28 Nov 2025, 09:26Hi Hitekeni
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply28 Nov 2025, 09:26
Official
Hi Hitekeni
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
HB
Hitekani B's updateReviewer Update
29 Nov 2025, 21:22I've been waiting for months, and Rain hasn't responded to my message. They keep saying they'll escalate the issue, but I never hear back. It's really annoying that they debit my account for something that's not my fault, and I don't get any help from them.
HB
Hitekani B's update29 Nov 2025, 21:22
Reviewer Update
I've been waiting for months, and Rain hasn't responded to my message. They keep saying they'll escalate the issue, but I never hear back. It's really annoying that they debit my account for something that's not my fault, and I don't get any help from them.