BAD CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE. YOU LOG A QUERY THE CONSULTANTS TELLS YOU THAT THE RELEVANT DEPARTMENT WILL RESPOND AFTER 48HOURS WHICH NEVER HAPPENS. THE NETWORK IS BAD, SINCE THEY PROMISED TO SEND A TECHNICIAN IN OCTOBER TILL TO DATE. I HAVE NEVER RECEIVED ANY SERVICE FROM RAIN. ON THE 1ST NOVEMBER THEY TDEDUCTED MY MONEY, I DONT REMEMBER MAKING A PAYMENT ARRANGEMENT WITH THEM, HOW MANY TIMES DOES ONE PAY FOR THE ROUTER COS MY MONEY WAS DEDUCTED AS A PURCHASE WHERE IT DOES NOT EVEN APPEAR ON MY BANKING APP. AGAIN I CALLED TWICE DEMADING TO BE REFUNDED BUT YET AGAIN THEY TOLD ME ABOUT 48 HOURS WHICH IS NOW OVERDUE. I DO NOT UNDERSTAND WHY THIS SERVICE IS RIPPING ME OFF. THIS IS SO FRUSTING. HOW CAN YOU TELL ME TO WAIT FOR 48HOURS ABOUT SOMETHING I NEVER AGREED ON, YET STILL AFTER THAT 48HOURS THE ISSUE IS NOT GETTING RESOLVED? BEGINNING OF THE MONTH THEY TOOK MY MONEY, YESTERDAY AGAIN ON THE 07/12/2022 THEY TRIED DEDUCTING AGAIN. WHAT ARE YOU PEOPLE UP TO, IS THIS A ***** OR **** OR WHAT. I WANT MY MONEY BACK.