Bad customer service

Item: Rain
Rating: 1
Author: Bhekani G

I need assistance, I lost my sim-card last year October and requested a new card that was never delivered. I sent a request in December to cancel my card and they confirmed that it is cancelled. On the 27 of March 2023, my account was debited and I have made numerous calls and followed up on emails and all I get is that my query is being escalate. I'm tired of the empty promises, I need my refund

#***

Helpful (0)

Replies (3)

Rain's replyOfficial

12 Apr 2023, 08:28

Hi Bhekani

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply12 Apr 2023, 08:28

Official

Hi Bhekani

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Bhekani G's updateReviewer Update

12 Apr 2023, 09:20

I request the card to be cancel last year and I have not used it this year.
Please process my refund and I do not understand why must I keep following you guys.

Bhekani G's update12 Apr 2023, 09:20

Reviewer Update

I request the card to be cancel last year and I have not used it this year.
Please process my refund and I do not understand why must I keep following you guys.

Bhekani G's updateReviewer Update

12 Apr 2023, 09:21

This was said to be sent to your Billing department for refund, weeks ago and going for a month now.

Bhekani G's update12 Apr 2023, 09:21

Reviewer Update

This was said to be sent to your Billing department for refund, weeks ago and going for a month now.