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Itu S
1 reviews | Active since Nov 2024
21 Nov 2024, 15:49
Bad customer service
I paid Rain on the 28th October 2024 as per monthly subscription using Capitec pay. The internet was fine they even acknowledged the payment this changed 3 days ago when my internet was switched off and I was asked for a proof of payment. I sent it to the email address provided by them but even today I don’t have internet. I am tired of waiting for them to get it together because I don’t owe them why should I suffer as a result of their incompetence. Right now I am looking for a new service provider because I can’t have my internet switched off even when I paid. Consumers out here should watch out for Rain because what they did to me is unheard of.
Helpful (0)
Replies (15)0
Replies (15)
Rain's replyOfficial
21 Nov 2024, 16:12Hey Itu,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection and billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection and billing query and we will be in touch to assist further.
Regards,
rain.
Rain's reply21 Nov 2024, 16:12
Official
Hey Itu,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection and billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection and billing query and we will be in touch to assist further.
Regards,
rain.
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Itu S's updateReviewer Update
21 Nov 2024, 16:18This is the screenshot that shows my Capitec pay payment which I got a link from my account. Why exactly is my account switched off because I don’t owe and as a paid customer I deserve a good customer service which is not the case in this matter.
image.jpeg 124.26 KB
image.jpeg 124.26 KB
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Itu S's update21 Nov 2024, 16:18
Reviewer Update
This is the screenshot that shows my Capitec pay payment which I got a link from my account. Why exactly is my account switched off because I don’t owe and as a paid customer I deserve a good customer service which is not the case in this matter.
image.jpeg 124.26 KB
image.jpeg 124.26 KB
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Itu S's updateReviewer Update
21 Nov 2024, 16:22As you can see from above screenshot with the reference number I paid you on the 28th of October 2024. I don’t owe you what I don’t understand my internet has been on till three days ago when you suddenly decided that I owe you but I don’t. Check this screenshot compare the reference because I got the option from my account to choose Capitec pay which I did.
image.jpeg 124.26 KB
image.jpeg 124.26 KB
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Itu S's update21 Nov 2024, 16:22
Reviewer Update
As you can see from above screenshot with the reference number I paid you on the 28th of October 2024. I don’t owe you what I don’t understand my internet has been on till three days ago when you suddenly decided that I owe you but I don’t. Check this screenshot compare the reference because I got the option from my account to choose Capitec pay which I did.
image.jpeg 124.26 KB
image.jpeg 124.26 KB
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Itu S's updateReviewer Update
21 Nov 2024, 16:30That’s wrong the payment was made for the 1st of November 2024 the next payment date is the 1st of December 2024.
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Itu S's update21 Nov 2024, 16:30
Reviewer Update
That’s wrong the payment was made for the 1st of November 2024 the next payment date is the 1st of December 2024.
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Itu S's updateReviewer Update
21 Nov 2024, 16:31When I paid I was paying for the 1st of November 2024 I can’t pay you twice for the same month.
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Itu S's update21 Nov 2024, 16:31
Reviewer Update
When I paid I was paying for the 1st of November 2024 I can’t pay you twice for the same month.
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Itu S's updateReviewer Update
21 Nov 2024, 16:35This is crazy I paid on the 28th of October 2024 for the 1st November 2024 I can’t pay you twice because you generated that invoice after I paid you. Return the amount I paid on the 28th October 2024 because it’s obvious it doesn’t belong anywhere since you generated another invoice after you were paid.
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Itu S's update21 Nov 2024, 16:35
Reviewer Update
This is crazy I paid on the 28th of October 2024 for the 1st November 2024 I can’t pay you twice because you generated that invoice after I paid you. Return the amount I paid on the 28th October 2024 because it’s obvious it doesn’t belong anywhere since you generated another invoice after you were paid.
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Itu S's updateReviewer Update
21 Nov 2024, 16:37Check my account you will see the payment I made on the 28th October 2024 is not added does not reflect.
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Itu S's update21 Nov 2024, 16:37
Reviewer Update
Check my account you will see the payment I made on the 28th October 2024 is not added does not reflect.
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Itu S's updateReviewer Update
21 Nov 2024, 16:38This is what I am talking about image.png 170.15 KB
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Itu S's update21 Nov 2024, 16:38
Reviewer Update
This is what I am talking about image.png 170.15 KB
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Itu S's updateReviewer Update
21 Nov 2024, 16:42Please answer me where is my payment that I made on the 28th October 2024 since I don’t see it anywhere on my account and statements. Kindly return it so I can pay you. You can’t keep my money not render service and ask for double payment.
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Itu S's update21 Nov 2024, 16:42
Reviewer Update
Please answer me where is my payment that I made on the 28th October 2024 since I don’t see it anywhere on my account and statements. Kindly return it so I can pay you. You can’t keep my money not render service and ask for double payment.
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Itu S's updateReviewer Update
21 Nov 2024, 17:03No that’s not how this works when I started with your subscription I paid you half since I was starting in the middle of the month. Ever since I am paying in advance the money I paid was paid end of October for November. I paid for October end of September and August that’s when I started subscription with you.
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Itu S's update21 Nov 2024, 17:03
Reviewer Update
No that’s not how this works when I started with your subscription I paid you half since I was starting in the middle of the month. Ever since I am paying in advance the money I paid was paid end of October for November. I paid for October end of September and August that’s when I started subscription with you.
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Itu S's updateReviewer Update
21 Nov 2024, 17:07I have all my invoices I know exactly what I am talking about if you want to eat my money and not render services paid for it ends with October payment. Kindly note I don’t owe you cancellation fees because you created this please cancel my subscription right now I’ll return your router next week Thursday.
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Itu S's update21 Nov 2024, 17:07
Reviewer Update
I have all my invoices I know exactly what I am talking about if you want to eat my money and not render services paid for it ends with October payment. Kindly note I don’t owe you cancellation fees because you created this please cancel my subscription right now I’ll return your router next week Thursday.
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Itu S's updateReviewer Update
21 Nov 2024, 17:10image.png 1008.65 KBThis shows I always paid you in advance from the start.
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Itu S's update21 Nov 2024, 17:10
Reviewer Update
image.png 1008.65 KBThis shows I always paid you in advance from the start.
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Itu S's updateReviewer Update
21 Nov 2024, 17:11image.png 1008.65 KB
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Itu S's update21 Nov 2024, 17:11
Reviewer Update
image.png 1008.65 KB
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Itu S's updateReviewer Update
21 Nov 2024, 18:37Unfortunately you will not get a cent more from me I have cancelled your services I made arrangements for you to bring a courier to fetch your router now I want an invoice where you added the amount I paid on the 28th October 2024 and show me how you generated an invoice 3 days after I paid you for the following month like in the other invoices as you see on that list.
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Itu S's update21 Nov 2024, 18:37
Reviewer Update
Unfortunately you will not get a cent more from me I have cancelled your services I made arrangements for you to bring a courier to fetch your router now I want an invoice where you added the amount I paid on the 28th October 2024 and show me how you generated an invoice 3 days after I paid you for the following month like in the other invoices as you see on that list.
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Itu S's updateReviewer Update
21 Nov 2024, 19:01image.jpeg 166.53 KBTell why do I owe you it’s the 21st November 2024 today my next payment is due on the 25th I regret the day I took your subscription.
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Itu S's update21 Nov 2024, 19:01
Reviewer Update
image.jpeg 166.53 KBTell why do I owe you it’s the 21st November 2024 today my next payment is due on the 25th I regret the day I took your subscription.