Bad Customer service

I am so extremely annoyed by your service.

You consulted needs proper training on customer service.

I have been logging several call regarding the network issue i have experienced for a month now with a paid subscription of R529 which I only used it for few days. Does your employee truly mean it when they say “We are truly sorry for what you have experienced or they just saying it for fun??? I did everything that I was advised to do, changing positions in order for me to get connection however I failed. I was then told that they will arrange a new device that will be delivered today Friday 01/03/2024 between around 9h00 - 12:00.

Calls I logged ************ This is *#%^ honestly - poor service by rain Clearly they don’t mean it when they say “ We Are really sorry about your experience”

Rain don’t take customers serious