Bad Customer service

The customer service from rain is pathetic. I have been calling them since 02/10/2019 and still on the 07/10/2019 still no response.

I went onto my dashboard as I received a mesage saying that payment was not received. The dashboard had then shown me payment was received.

The issue was when I had presumably used extra data during peak hours which was not possible.

This was set to unlimited off peak, which means no data could be used between 6 PM and 11 PM.

I called them to advised then that this was a problem and is incorrect. The lady who had helped me agreed and said that this is a system error and would be fixed shortly.

I called again on the 3/10/2019 and spoke to Wenzel who had then advised that he will emasculate the issue. and would receiver feedback by Friday 05/10/2019. No feedback was given.

I called again and was told that i would get feedback on Saturday. still no response

Once again I called on Monday 07/10/2019 and spoke to a a gentleman who advised that only thing they can do is request a usage report and see when the data was used. I asked to speak to a manager I was then told I cant as he is busy. I said I will wait. after waiting more than 40 minutes I eventually spoke to George(manager) .

George advised me they would look into it.

I called back and