MF
Mareli F
1 reviews | Active since Jan 2023
16 Apr 2026, 09:22
Bad customer service.
Rain customer service is absolutely to say the least pathetic. Since February 2026 up until now I struggled with connection working for 2-3 days then it is off again although there is no issue at the tower or power failure and the router working 100%. I even did exchange my router for a new one. Still the same issue. They tell you the same story 10 000 times and never give you proper feedback.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
16 Apr 2026, 09:41Hi Mareli,
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Rain's reply16 Apr 2026, 09:41
Official
Hi Mareli,
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
MF
Mareli F's updateReviewer Update
18 Apr 2026, 13:49I am still extremely furious to say the least with Rain. After how many requests, promises and support tickets logged to resolve my connection issue its still not resolved. I definetly won't recommend Rain to new customs looking for an internet provider.
MF
Mareli F's update18 Apr 2026, 13:49
Reviewer Update
I am still extremely furious to say the least with Rain. After how many requests, promises and support tickets logged to resolve my connection issue its still not resolved. I definetly won't recommend Rain to new customs looking for an internet provider.
MF
Mareli F's updateReviewer Update
20 Apr 2026, 11:18Good day
Thank you for the feedback, I was still experiencing a connection issue although there was no issues at the tower. Consultant ***nore Williams did resolve the issue I was connected to the wrong tower Premier Hotel instead of Kiewiet Kroon Winelands.Up until now I did not experience any connection issue.Thanks ***nore for your assistance.
Thank you for the feedback, I was still experiencing a connection issue although there was no issues at the tower. Consultant ***nore Williams did resolve the issue I was connected to the wrong tower Premier Hotel instead of Kiewiet Kroon Winelands.Up until now I did not experience any connection issue.Thanks ***nore for your assistance.
MF
Mareli F's update20 Apr 2026, 11:18
Reviewer Update
Good day
Thank you for the feedback, I was still experiencing a connection issue although there was no issues at the tower. Consultant ***nore Williams did resolve the issue I was connected to the wrong tower Premier Hotel instead of Kiewiet Kroon Winelands.Up until now I did not experience any connection issue.Thanks ***nore for your assistance.
Thank you for the feedback, I was still experiencing a connection issue although there was no issues at the tower. Consultant ***nore Williams did resolve the issue I was connected to the wrong tower Premier Hotel instead of Kiewiet Kroon Winelands.Up until now I did not experience any connection issue.Thanks ***nore for your assistance.