Bad customer service

Rain company and it's customer service experience is extremely poor. The customer service and sales contact center agents are unprofessional, deceptive and disrespectful.

I have had rain for almost 2 years now and in the whole time I have had it for I have never enjoyed good coverage, worst part I live in the city therefor I was under the impression that my coverage will be concise, whenever I called customer service to assist me with speed tests and troubleshooting they would either deceive me by telling my the towers are under maintainance or just hang up on me without any decency of even calling me back after a whole wait to get to a live agent, mindoo all the calling is not free it charges me to only to get a terrible experience. Well in the mist of all that I still gave them a benefit of a doubt after seeing they have introduced new rain 101 rooter and I called in for an upgrade and for the way the customer service is so deceptive the made it as if I am upgrading but in an actual fact they were opening a new account and deleting the my old account but anyway that doesn't matter much what irritate the most is that they advised me that the delivery of the router will done within 3-5 business, it has been 8 days now nothing came no communication. I am annoyed, disrespected and deceived and I wonder as I was even convinced that the new router has a better coverage that would be even true, at this point I do have enjoy nor trust the relationship I have with rain PERIOD