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Sheridan C

1 reviews | Active since Sept 2016

02 Feb 2023, 15:23

Bad customer service

Rain Router not powering on.. support ticket issued but no one has contacted me to resolve. Month end will be expected to settle amounts owed whilst can't even use data and no assistance from Rain.

0
Replies (15)
Rain
Rain's reply02 Feb 2023, 15:29
Official
 
Hi  Sheridan 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
 
SC
Sheridan C's update02 Feb 2023, 15:34
Reviewer Update
I am using my old router 4G..slow with no support.
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Sheridan C's update02 Feb 2023, 15:36
Reviewer Update
My Rain 5G not powering on after Loadshedding
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Sheridan C's update02 Feb 2023, 15:44
Reviewer Update
I've done that. Still not powering up
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Sheridan C's update02 Feb 2023, 16:17
Reviewer Update
Waiting for response??
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Sheridan C's update03 Feb 2023, 20:03
Reviewer Update
Hi.. I received an email saying that someone will call me today and attend to my problem..No one has called and I was here the whole day at my home.
SC
Sheridan C's update04 Feb 2023, 09:14
Reviewer Update
False promises again. Numbers given all off. . Cancel this contract!!
SC
Sheridan C's update07 Feb 2023, 09:14
Reviewer Update
Rain , I am still not assisted.. this is Unacceptable!!
SC
Sheridan C's update08 Feb 2023, 07:19
Reviewer Update
I will NEVER EVER Refer anyone to use Rain!! Even those I referred will advise to cancel!! From the 2nd Of Feb with No Internet??
SC
Sheridan C's update01 Mar 2023, 10:43
Reviewer Update
Good day. My services are blocked . I made a payment to activate
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Sheridan C's update01 Mar 2023, 11:23
Reviewer Update
Please activate because that was because of the slow response to my query
SC
Sheridan C's update03 Mar 2023, 00:00
Reviewer Update
Hi. How long does it take to activate?
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Sheridan C's update03 Mar 2023, 17:45
Reviewer Update
Hi.. still not active
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Sheridan C's update11 Apr 2023, 13:22
Reviewer Update
Good day.

I am billed fully for the month of March even though I was promised free service?
SC
Sheridan C's update22 Apr 2023, 09:09
Reviewer Update
Good day. I have been logging tickets for slow or no internet for the past 10 days and nothing is improving or has changed. I cannot stream for 3 minutes without buffering. The interchange with Twitter guys told me they know of the problem and will be fixed until now nothing is fixed!