JM
Jan M

1 reviews | Active since Jul 2024

13 Jul 2024, 14:24

Bad Customer Service

Here's a review based on your experience:

Title: Poor Customer Service and Unreliable Internet Service

Rating: 1/5

I recently signed up for internet service with Rain, but unfortunately, the experience has been a disaster. The internet is not working, and despite my repeated complaints, I haven't received any solution or effective communication from their customer service team.

It's frustrating to be left in the dark without any assistance or support. I've tried reaching out to them multiple times, but it seems like they're not interested in resolving my issue. It's like they got me to sign up and then abandoned me to deal with the problem on my own.

I'm extremely disappointed in the lack of customer care and the unreliability of their internet service. I would not recommend Rain to anyone until they improve their customer service and ensure that their services are working as promised.

If you're considering signing up with Rain, beware of the potential pitfalls. Make sure you do your research and read reviews from other customers before making a decision. I wish I had done the same before signing up.

Update: I hope Rain takes my feedback seriously and takes immediate action to address my issue and improve their customer service. I would appreciate a response or resolution to my problem.

0
Replies (1)
Rain
Rain's reply13 Jul 2024, 15:03
Official
Hi Jan itumeleng M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.