DM
Ditshego M
1 reviews | Active since Jul 2021
27 Jul 2021, 12:22
Bad customer service
Have been cut off my internet due to their system delays. Had moved the debit order date from the 25th to the 1st and have not even received an invoice but am being told its generated and Thandeka makhanya dropped a call me when I asked when the invoice was generated and whom was it send to.
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Ditshego M's updateReviewer Update
28 Jul 2021, 08:02You stating that I have to pay for june while june already was paid on the 25th of june. Even spoke with call centre agents and have send to them my june invoice that already I have paid and statement has changed to say your own system did not update for me to pay by the 1st and now I should pay for july while I don't even have an invoice.
Can you check your billing before you answer coz your answer is totally wrong.
Reinstate my lines and payment after I get the invoice will be done for the month of July. Check all the screen shots send and stop giving me run around,as now coz my june is paid your system is not updated. Who's fault is that?
Why should I be penalised for your incompetence? If by the end of today as per the calls I had with your so called team leader who can't give me answers am not reinstate do make your company a favor and collect your router. I'll get another service provider.
Can you check your billing before you answer coz your answer is totally wrong.
Reinstate my lines and payment after I get the invoice will be done for the month of July. Check all the screen shots send and stop giving me run around,as now coz my june is paid your system is not updated. Who's fault is that?
Why should I be penalised for your incompetence? If by the end of today as per the calls I had with your so called team leader who can't give me answers am not reinstate do make your company a favor and collect your router. I'll get another service provider.
DM
Ditshego M's update28 Jul 2021, 08:02
Reviewer Update
You stating that I have to pay for june while june already was paid on the 25th of june. Even spoke with call centre agents and have send to them my june invoice that already I have paid and statement has changed to say your own system did not update for me to pay by the 1st and now I should pay for july while I don't even have an invoice.
Can you check your billing before you answer coz your answer is totally wrong.
Reinstate my lines and payment after I get the invoice will be done for the month of July. Check all the screen shots send and stop giving me run around,as now coz my june is paid your system is not updated. Who's fault is that?
Why should I be penalised for your incompetence? If by the end of today as per the calls I had with your so called team leader who can't give me answers am not reinstate do make your company a favor and collect your router. I'll get another service provider.
Can you check your billing before you answer coz your answer is totally wrong.
Reinstate my lines and payment after I get the invoice will be done for the month of July. Check all the screen shots send and stop giving me run around,as now coz my june is paid your system is not updated. Who's fault is that?
Why should I be penalised for your incompetence? If by the end of today as per the calls I had with your so called team leader who can't give me answers am not reinstate do make your company a favor and collect your router. I'll get another service provider.