Bad customer service

I paid R360 on the 13th of December 2020 and I've been experiencing network issues then today I tell them to cancel because I'm not benefiting anything from it since it's even getting me in trouble @work but all they tell me is that I won't get a refund when I do have trail of emails as evidence that I have been experiencing issues. What kind of customer service is that??? All you know how to do well is take from the poor because that all you know how to do and you're masters at doing that... The company of parasites mxm