LP
Leenash P
1 reviews | Active since Jun 2020
23 Jun 2020, 14:38
Bad customer service
I would just like for anyone from Rain to call me back . I recently purchased a sim card and have been debit an incorrect amount. I have sent an email to the support , I received a few email responses requesting my Id number , I have supp**** it and then someone asked me for a convenient time to call back, I rep**** and today I have not received any call.
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Leenash P's updateReviewer Update
24 Jun 2020, 10:17Good day
I was assisted by Muriel, she called and answered all of my questions and even assisted my setting up the device. I was not debited and incorrect amount , I did not understand the billing but I do now. I am very pleased with the ervice received. I just think that all customers should be assisted before lodging a complaint. I also do understand that due to Covid 19 pandemic our working conditions isnt what we want them to be , taking this into consideration, I guess rain can be excused . Thanks again Muriel for the assistance .
I was assisted by Muriel, she called and answered all of my questions and even assisted my setting up the device. I was not debited and incorrect amount , I did not understand the billing but I do now. I am very pleased with the ervice received. I just think that all customers should be assisted before lodging a complaint. I also do understand that due to Covid 19 pandemic our working conditions isnt what we want them to be , taking this into consideration, I guess rain can be excused . Thanks again Muriel for the assistance .
LP
Leenash P's update24 Jun 2020, 10:17
Reviewer Update
Good day
I was assisted by Muriel, she called and answered all of my questions and even assisted my setting up the device. I was not debited and incorrect amount , I did not understand the billing but I do now. I am very pleased with the ervice received. I just think that all customers should be assisted before lodging a complaint. I also do understand that due to Covid 19 pandemic our working conditions isnt what we want them to be , taking this into consideration, I guess rain can be excused . Thanks again Muriel for the assistance .
I was assisted by Muriel, she called and answered all of my questions and even assisted my setting up the device. I was not debited and incorrect amount , I did not understand the billing but I do now. I am very pleased with the ervice received. I just think that all customers should be assisted before lodging a complaint. I also do understand that due to Covid 19 pandemic our working conditions isnt what we want them to be , taking this into consideration, I guess rain can be excused . Thanks again Muriel for the assistance .