MJ
Melandre J

1 reviews | Active since Apr 2024

04 Apr 2024, 10:20

Bad Customer SERVICE

I opened a rain WiFi in march and when you open you suppose to pay upfront deposit and the next payment is suppose to be debited the end of the month depending on how many days before month end you took the WiFi so that month they debited 3 times in October the 1st was on a Sunday and rain tried to debit on the 28 and 29th of September and there was no money in the account so when the finally got the money on the 2nd they decided to debit again in the middle of October and on the 1st of November in February they debited the twice and now that we asked to cancel the wifi they refused and asked that we pay for march how can we pay for much when they already debited twice i am very disappointed

0
Replies (2)
Rain
Rain's reply04 Apr 2024, 10:23
Official
Hi Melandre Japhta

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MJ
Melandre J's update04 Apr 2024, 11:00
Reviewer Update
Melandre Japhta email address is *** the cellphone NR is ***