Bad customer service

Been with rain since 2021,not only wasn't that taken into consideration when they tried to **** me into paying for non-active months but they were also abruptly rude to me.. Their demands for me to pay for 0 activity still shocks up till this day, am sure I have been in contact with more than ten agents but none of them resolve my issue instead they make false promises "we will escalate this matter to management". From a valuable customer thats been with rain for all these years am definitely not happy with your services, after persevering even when I was at places where the network was bad or not even there at all I regret staying with the network.