RM
Renier M
1 reviews | Active since May 2022
01 Feb 2026, 08:59
Bad customer service
Worst customer service. I have been waiting 6 weeks for cancellation of contract. Every time the customer service agent tells me that they will escalate the case. Nothing, no call back after several service tickets was created. Very disappointed in the Rain service and customer team.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Feb 2026, 09:32Hi Renier
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply01 Feb 2026, 09:32
Official
Hi Renier
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RM
Renier M's updateReviewer Update
02 Feb 2026, 14:32Dear
I am writing to formally express my concern regarding the continued lack of response from the accounts department.
There is an outstanding issue on the account, and despite repeated attempts to obtain feedback, I have now been waiting for more than two weeks without any communication. This matter has been escalated, yet no progress has been made toward resolving the issue.
Furthermore, several service calls have been logged; however, no feedback or follow-up has been received from Rain Services to date. This lack of response is unacceptable and has resulted in unnecessary delays and frustration.
I request that this matter be addressed as a matter of urgency and that I be contacted without further delay with a clear update and resolution.
Yours sincerely,
RM
Renier M's update02 Feb 2026, 14:32
Reviewer Update
Dear
I am writing to formally express my concern regarding the continued lack of response from the accounts department.
There is an outstanding issue on the account, and despite repeated attempts to obtain feedback, I have now been waiting for more than two weeks without any communication. This matter has been escalated, yet no progress has been made toward resolving the issue.
Furthermore, several service calls have been logged; however, no feedback or follow-up has been received from Rain Services to date. This lack of response is unacceptable and has resulted in unnecessary delays and frustration.
I request that this matter be addressed as a matter of urgency and that I be contacted without further delay with a clear update and resolution.
Yours sincerely,
RM
Renier M's updateReviewer Update
03 Feb 2026, 17:25Dear
I am writing to formally express my concern regarding the continued lack of response from the accounts department.
There is an outstanding issue on the account, and despite repeated attempts to obtain feedback, I have now been waiting for more than two weeks without any communication. This matter has been escalated, yet no progress has been made toward resolving the issue.
Furthermore, several service calls have been logged; however, no feedback or follow-up has been received from Rain Services to date. This lack of response is unacceptable and has resulted in unnecessary delays and frustration.
I request that this matter be addressed as a matter of urgency and that I be contacted without further delay with a clear update and resolution.
Yours sincerely,
RM
Renier M's update03 Feb 2026, 17:25
Reviewer Update
Dear
I am writing to formally express my concern regarding the continued lack of response from the accounts department.
There is an outstanding issue on the account, and despite repeated attempts to obtain feedback, I have now been waiting for more than two weeks without any communication. This matter has been escalated, yet no progress has been made toward resolving the issue.
Furthermore, several service calls have been logged; however, no feedback or follow-up has been received from Rain Services to date. This lack of response is unacceptable and has resulted in unnecessary delays and frustration.
I request that this matter be addressed as a matter of urgency and that I be contacted without further delay with a clear update and resolution.
Yours sincerely,