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SG
Siyabonga G

1 reviews | Active since Jan 2019

26 Sept 2023, 08:14

Bad customer care & Service

I don't know which language should I speak in order for Rain to stop deducting on dates that we never agreed upon, yet again this month they started deducting on the 22 and there no sufficient funds, 23 and today 26 and again insufficient funds, now I have to pay fees from my bank, our agreed date is 1st of every month. when i spoke with one of the agents he said he cannot help me unless he speaks to the person whose name appears on the account, funny that i was a joint agreement way back with Rain that since I dont use the service but my son does let his details be on the account but the paying account is mine, so I don't understand that when I am the person paying the account and I am the one affected and you want to speak to some who is being affected by this. Maybe our resolve to this is to cancel the service and look for an alternative. I have sent numerous tickets on the app and none were adhered to, we still waiting for someone to assist with downgrade again quite. This is not my 1st bad experience with Rain. also please can you improve your calling system, you let someone wait for forever after being transferred till you run out of airtime. So guys you need to shape up, we have enough headache with loadshedding.

0
Replies (4)
Rain
Rain's reply26 Sept 2023, 09:40
Official
Hi Siyabonga Galada.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

SG
Siyabonga G's update26 Sept 2023, 11:26
Reviewer Update
Can i get someone whose capable to assist me on this, because the person that spoke to disappeared on the call the moment I heighted that I was looking on the App during the call and it states there that the next debit day is the 1st of every month so I don't know which account were they looking at, pity I can not share a screenshot here, so please sort this thing out, I don't owe any monies till the 1st of the next month. I just received a message saying that I am in arrears, please people resolve this thing. it really make my account look bad. I never approved a change of debit date. What about the Downgrade request that has been logged many a times as well and it has been attended to till to date. What's happening there.
SG
Siyabonga G's update02 Oct 2023, 10:21
Reviewer Update
And still Rain continues to deduct on a date that we did not agree upon. What is the use of using the app if you decide to do what you like and how you like, the App still shows that the next debit date is the 1st of every month then who changed it to whatever date during the month then, this must be fixed and someone needs to pay for my bank charges as well, this is unacceptable.
SG
Siyabonga G's update02 Oct 2023, 10:24
Reviewer Update
Can someone please speak a layman language and not jargon, what is legacy packages, and what does all this means then, that we are stuck in that package forever, and why was this communicated or should I ask, how do you communicate with us customers, because I do not recall any communication talking about Legacy stuff. Eish guys this is a headache.