Bad customer care

Item: Rain
Rating: 1
Author: Hitekani B

I've been trying to cancel my simcard contract since September 25th, but Rain isn't helping. They keep saying they'll escalate the issue, but they keep debiting my account. They owe me R1050 for 3 months. I cancelled the simcard contract because I switched to their built-in WiFi (R650/month), but they're debiting R9900 for both. Now I want to cancel both, but they say I can't due to an outstanding amount. How is their negligence my fault? They're being unprofessional.

Helpful (0)

Replies (3)

Rain's replyOfficial

02 Dec 2025, 08:26

Hi Hitekani

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply02 Dec 2025, 08:26

Official

Hi Hitekani

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Hitekani B's updateReviewer Update

02 Dec 2025, 09:05

Cancel the 4G contract and refund me for the 3 months you billed me for the contract I cancelled. Then, I'll continue with my 5G contract and adjust my payment.

Hitekani B's update02 Dec 2025, 09:05

Reviewer Update

Cancel the 4G contract and refund me for the 3 months you billed me for the contract I cancelled. Then, I'll continue with my 5G contract and adjust my payment.

Hitekani B's updateReviewer Update

18 Dec 2025, 20:41

I’m still waiting for R700 to be credited into my account,it’s been 3 weeks now.

Hitekani B's update18 Dec 2025, 20:41

Reviewer Update

I’m still waiting for R700 to be credited into my account,it’s been 3 weeks now.