RM
Riri M
1 reviews | Active since Jan 2019
22 Jun 2023, 02:04
Bad customer care
I am very disappointed in their service. I had two simcards of theirs which was good and all. In September 2022 I requested a third one. During October one of the simcards got lost. Beginning of the following month I reported the matter and requested a simswap. Till today I have not received such. I call them each month as they are still deducting for a non-used sim, but they keep telling me that they are escalating the matter. The consultant even confirmed that she can see a zero percentage usage on the sim. Its 8 months later and they still deducting.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
22 Jun 2023, 09:09Hi René.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply22 Jun 2023, 09:09
Official
Hi René.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RM
Riri M's updateReviewer Update
28 Jun 2023, 07:18Good day
I have not received a call from you guys, the only calls I have been receiving are dropped as soon as I answer. Please contact me via E-mail. My E-mail address is ***.
Will be waiting for your e-mail
I have not received a call from you guys, the only calls I have been receiving are dropped as soon as I answer. Please contact me via E-mail. My E-mail address is ***.
Will be waiting for your e-mail
RM
Riri M's update28 Jun 2023, 07:18
Reviewer Update
Good day
I have not received a call from you guys, the only calls I have been receiving are dropped as soon as I answer. Please contact me via E-mail. My E-mail address is ***.
Will be waiting for your e-mail
I have not received a call from you guys, the only calls I have been receiving are dropped as soon as I answer. Please contact me via E-mail. My E-mail address is ***.
Will be waiting for your e-mail
RM
Riri M's updateReviewer Update
04 Jul 2023, 05:17I have just received a reversal from rain. The amount of the reversal is R598. I have been paying R277 for that simcard. If I calculate from the time you guys say you will pay me out, the payment should have been R1108, that is from March to June. As you can see in the above message I sent ear****, I was not being billed from March, bt from October 2022. Please correct your figures as I am not a happy customer at all!
RM
Riri M's update04 Jul 2023, 05:17
Reviewer Update
I have just received a reversal from rain. The amount of the reversal is R598. I have been paying R277 for that simcard. If I calculate from the time you guys say you will pay me out, the payment should have been R1108, that is from March to June. As you can see in the above message I sent ear****, I was not being billed from March, bt from October 2022. Please correct your figures as I am not a happy customer at all!