1 reviews | Active since Dec 2018
Bad coverage
Still no feedback from an agent. This is the 5th day this month that I am having issues with my coverage
First it was on the 04/06 at around 5pm Second time on the 05/06 at around 7pm Third time on the 06/06 at around 7pm Fourth time on the 07/06 at around 5pm And now today 09/06 at around 8pm
I called in multiple times to report the issue but no feedback is being given and this just after the price hike. Calls are being dropped on me and I callbacks are being done.I am put on hold for long periods of time then the line gets cut off with no callbacks yet again and no seems to know what's happening yet I am a loyal paying client for long now.
Please fix this issue as soon as possible as I only get to use the internet around the above times when I get back from work.
And please give me credit for the day's I had issues
Kind Regards Tebogo Mampuru
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Please can you reboot your router as we do see that your closest site has been restored we have also made the necessary billing adjustment to your rain account for the downtime that you have experienced.
Thank you,
rain.
Please can you reboot your router as we do see that your closest site has been restored we have also made the necessary billing adjustment to your rain account for the downtime that you have experienced.
Thank you,
rain.
