1 reviews | Active since Sept 2022
Bad connection yet payment is taken
I was on the R250 package and the signal was not good at all. I have been calling for them to assist and all I was told was to move the router to a different position. It works for a day or so the no signal again. So when I called rain to ask about 5g thinking the signal would be better. I was told that there is 5g in my area and that they can upgrade me immediately...which they did.
It's was the same issue ...this went on for months...so today I called to cancel and was informed by the rain consultant that there is no 5g in my area. So to me IV been feeding off the 4g and still paying the R500 for 5g and not getting my monies worth...I am very disappointed and insist that rain reimburse me immediately. This is unacceptable.
Rain has been debiting my account for months with no issue yet I dnt receive what I'm paying for.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rai
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rai
So what about the pass months that IV been calling complaining about the network and nothing was done...you rain still took the R500 after numerous calls and messages sent.
I need to be reimbursed on that...as you confirm I have issues and will to get a 50% upon my cancellation...I need to be reimbursed on the past months.
So what about the pass months that IV been calling complaining about the network and nothing was done...you rain still took the R500 after numerous calls and messages sent.
I need to be reimbursed on that...as you confirm I have issues and will to get a 50% upon my cancellation...I need to be reimbursed on the past months.